Comprehensive Medical Information Solutions

Accurate and timely Medical Information is crucial for healthcare professionals and patients. iPharmX offers specialized medical information services to ensure your stakeholders receive consistent and correct information about your products.

Our team delivers end-to-end management of medical inquiries, in-depth literature reviews, and the preparation of scientifically accurate standard response documents. We ensure all communications are thoroughly vetted, aligned with regulatory guidelines, and include the necessary disclaimers, PDPA statements, and copyright notices where applicable

Our medical information professionals work closely with Pharmacovigilance and Regulatory teams to ensure alignment of safety messages and compliance with local regulations in all communications.

Our Medical Information Services

Expert scientific communication solutions to support healthcare professionals and ensure regulatory compliance

Medical Inquiry Handling

End-to-end management of medical queries from healthcare professionals, patients, and other stakeholders. We triage and research inquiries, then provide accurate, scientifically vetted responses in line with approved product information and regulatory guidelines.

Literature Review

Conducting comprehensive literature searches and reviews to gather up-to-date information on your products (e.g. new clinical data, safety information, emerging research). Our team synthesizes relevant literature findings to support medical information responses and product strategy.

Standard Response Documents (SRDs)

Developing and maintaining a library of local SRDs and Frequently Asked Questions (FAQs) for your products. These are pre-approved, standard answers to common questions, ensuring that responses provided are consistent, high-quality, and compliant with regulatory standards.

Timely Response Management

Every inquiry is handled with professionalism and urgency to support patient safety and satisfaction. We ensure all medical queries are responded to within corporate standards.

Regulatory Compliance

All medical information communications are aligned with local regulations and safety messages. We ensure consistency across pharmacovigilance, regulatory, and medical information teams to maintain compliance standards.

Information Database Management

Maintaining comprehensive databases of medical information, literature findings, and inquiry responses to ensure quick access to relevant information and consistent messaging across all communications.

Why Choose iPharmX for Medical Information?

Expert scientific communication with proven track record of accurate and timely responses

Scientific Expertise

Our team comprises experienced medical information professionals with deep scientific knowledge and expertise

Consistent Messaging

We ensure all communications are aligned with approved product information and maintain consistency across all channels while meeting regulatory and corporate standards.

Continuous Improvement

We continuously monitor and analyze inquiry trends, update our knowledge base with latest scientific literature, and refine our processes to enhance service quality.

Key Benefits of Our Medical Information Services

Supporting healthcare professionals with accurate, timely, and compliant scientific information

Enhanced Healthcare Professional Support

Provide healthcare professionals with accurate, evidence-based information to support their clinical decision-making and patient care.

Regulatory Compliance Assurance

All communications are compliant with local and international regulatory requirements, reducing compliance risks for your organization.

Improved Brand Reputation

Consistent, professional, and accurate responses enhance your organization's reputation among healthcare professionals and stakeholders.

Cost-Effective Solution

Outsourcing medical information services provides access to specialized expertise without the need to build and maintain internal teams.

Ready to Enhance Your Medical Information Services?

Contact us to discuss how our medical information expertise can support your healthcare communications and ensure accurate scientific information delivery.

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